If you’ve ever called or emailed us then you’ll have come through to the cycling mavens on our Customer Service Team. As the main point of contact for our customers, Customer Service is at the heart of our mission: to get more women riding bicycles – comfortably, safely and beautifully. The goal of our Customer Service team is to be a resource of information, provide solutions, and help identify the best products to meet the needs of our customers. It is our pleasure to introduce you to the voices that make up this amazing team. With each Newsletter, we will showcase a different member of the Customer Service squad, starting with world wanderer and folding-bike-fanatic, Annie.
Meet Annie
Annie is an avid bike commuter and veteran bike tourist. You’ll find her most evenings cruising Burlington’s Greenway path or riding local forest trails. She loves challenges: in 2020 Annie rode throughout the winter, using studded tires; in 2021 she experimented with how to outfit a folding bike with camping gear; for 2022, she explored Cape Cod with family, and always has more travel/cycling plans in the works.
She enjoys creative projects such as sewing (bicycle stem bags, panniers, and a DIY poncho) and crafting family newsletters. She stays busy updating her personalized spreadsheet to track her cycling mileage and applying her green thumb to growing a container garden.
In the garage, Annie’s current loves are a Trek hardtail, a Dahon folding bike, and a 1980s Peugeot step through mountain bike. She is excited about selecting components for her newest addition, a Beaujolais-colored Bassi Rachel frame. She’s hopeful the bike will be complete in time for leaf peeping rides through Vermont’s autumn colors.
In addition to her role as a Terry Customer Service Representative, Annie thrives on improving work efficiencies, offering personal feedback on new products, and writing an occasional blog post. She is also on a mission to evaluate saddles and bike shorts to match them with their ideal rider.
Have a question about our products or an order? Our customer service team is happy to help. You can call us at 800-289-8379 (toll free) or 802-861-7610 (long distance/international) where our team is available 10AM-5PM EST. We can be reached via email at: CustomerService@TerryBicycles.com
Annie has always been the BEST and a big reason why I shop at Terry.
Annie gives exceptional customer service
… and I think I saw your Dahon on the Cape from my Brompton 🙂