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You are here: Home / Sidesaddle Blog / MEET THE NEW US.

MEET THE NEW US.

November 21, 2024 By Paula Dyba Leave a Comment

We’ve had some work done at Terry – a new website with a new web address. Introducing terrycycling.com, your destination for a more robust shopping experience. The new terrycycling.com is a faster, more intuitive website designed to provide you with everything you need at your fingertips. It makes shopping smoother and more enjoyable, with added features that deliver even greater value.

Easier Navigation & Speedier Checkout

Easy-access product guides and a smoother, faster checkout process await. We’ve expanded the options with Shop Pay and Apple Pay where one-click shopping gets you back in the saddle, lickety split.

Faster, More Reliable Performance

Quick loading times: Pages and product searches load faster providing a smoother experience. Mobile optimization: Improved design for mobile shopping across any device.

Promo Tracking at Checkout

Will help you maximize savings and quickly take advantage of current promotions.

New Chat Feature

Confused about sizing or how to choose between a few items? You can now quickly chat with our super knowledgeable cs team via chat.

Customer Account

Simplified account management for tracking your order and managing your preferences.

Improved Returns Experience

Easier, less expensive returns, And, since we all know it might take a couple tries to find the perfect pair of bike shorts, our website makes returning items much easier.

Prepaid Returns Option

A seamless process where you can opt in for $2.98 when you place your order with the option to return it for no additional fee. We designed this process to give you convenience and flexibility while supporting eco-friendly practices. Don’t worry – all orders get the same streamlined returns experience on our new site. However, if you did not opt in to prepay for your return you will be subject to $8.00 handling fee in the return process.

How it works:

Prepaid Return at Checkout:
When you check out, you’ll notice a small additional fee called “Pay $2.98 now to unlock free returns” added by default. This fee allows us to prepay for your return shipping label upfront.
Flexibility to Unselect:
If you don’t anticipate needing to return items or prefer not to prepay, you can easily uncheck the Offset option at checkout. No pressure!
Streamlined Returns:
If you choose Offset and later decide to return an item, you’ll already have the prepaid return label, making the process quick and hassle-free.
Sustainability Bonus:
Offset helps reduce waste by encouraging thoughtful purchasing decisions, aligning with our commitment to sustainability.

*2024 Extended Return Window for the Holidays:
Items purchased between November 11 and December 31, 2024, can be returned through January 31st, 2025, for a full refund/exchange, excluding any final sale merchandise.

The Road Ahead

In the near future, we will be adding more functionality so look for more streamlined ways to find the products you need for the type of cycling you enjoy.

As we approach our 40th year in business, one thing remains constant…our commitment to getting more women riding comfortably, safely and beautifully. Take our new site for spin and let us know what you think.

Filed Under: Sidesaddle Blog


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