We’ve heard it on the news, we’ve seen it in the grocery store – the lack of goods on the shelves is real. From cargo ships waiting their turns to dock, to trucking and labor shortages, no one seems unaffected by this, including Terry.
While we’ve done our best to ensure our warehouse is fully stocked and ready to roll, we too are experiencing empty bins with the hopes of filling them soon.
We realize many of you have been waiting for your orders to arrive for some time now, and we greatly appreciate your patience as we are diligently working towards getting the final goods in our warehouse and shipped out to you.
We remain in constant communication with our manufacturers and vendor partners for updates, as many dates keep getting pushed back beyond our control. We strive to be ahead of the curve in communicating those updates, and deeply apologize for any availability dates that have gone beyond expectation.
We asked our very own Director of Operations, along with our top vendor partners, what’s causing the biggest hold up at your end?
Terry has been very fortunate with our supply chain. Since we are a small company it could have gone either way, but we narrowly missed devastating delays, and continued to stay ahead of the curve with our production levels. Our USA manufacturer, where the majority of our black cycling bottoms are made, has been producing and shipping more products in the last twelve months than they ever have. Even so, we have had a few delays this fall. Most recently those delays have stemmed from getting and transporting fabrics for two of our tops programs, and a three-month shut down of our glove manufacturer. Fortunately, the Tulip Jersey, Hybrid Jacket, and our Terry Windstopper Gloves will be arriving between this week and next. Our team is ready to inspect and ship the backlogged backorders the same day they come in.
During the pandemic, demand for Castelli products has been unprecedented. While this has been great in some aspects, it’s also presented us with challenges. Major global supply chain disruptions have prevented us – and almost every other manufacturer of consumer goods – from delivering our Fall/Winter collection on time. Lack of production capacity, longer materials lead times, and transit delays at every point in the production and delivery processes have been challenges for our brand.
All of us at Castelli are cyclists, and as we enter the rainy season here in the Pacific Northwest we understand how frustrating not having the right products when they are needed can be. We are taking every measure possible to fill our backlog of orders as quickly as possible and appreciate your patience as we continue to improve delivery times.”
“Our biggest challenge right now is getting trucks and truck drivers to deliver from the ports to our DC. A month ago, the challenge was getting product shipped via air or sea from the factories. All that said though, product is arriving daily, and we truly hope to be caught up by end of November!”
“This Fall/Winter season has been one of the most difficult based on the many supply chains challenges that have been impacted by factory closures, delays in transportation and worker shortages. Unfortunately, we were not able to delivery many of our top selling products on time this season based on these supply chain disruptions over the last few months. We’re committed to providing you with your GORE Wear favorites this season and working hard to keep you comfortable and protected during these cold winter months. As always, the team at Terry Bicycle is prepared to meet your winter and holiday gift-giving needs. We wish you the very best and thank you for your patience and understanding.”
As we embark on the holiday season, our advice is echoed with the same sentiment to shop early for the best selection – yet with hopes that the trail will lead us straight through to the end; and we’ll stay on the attack with any bumps along the way.
C’est la vie in these times. Doesn’t bother me. I’m just glad you can still be in business.