Chances are that if you’ve made a call to Terry, you’ve spoken to Lisa Wilkes (at right). Lisa heads our rider assistance and customer service department, and is responsible for much of the fan mail we receive. She’s recently hired Whitney (at left), a UVM graduate and refugee from Montana. Between the two of them, they manage to run our sponsorship programs, manage events, talk to our customers, help manage our social media and product website and entertain the warehouse dudes all day long with their colorful personalities.
Whitney >>
What I love most about my job is getting people excited to get on their bikes, whether it be the first time or just coming back from the season. There is a lot of cycling gear out there that is made with a man’s anatomy in mind, not taking the time to consider that a woman may need padding in different places or numerous other factors that determine comfort. Being able to be there when our customers discover Terry, cycling gear made for women and a woman’s anatomy, and they realize how much of a difference it makes is absolutely the best part of this job. My wish for our customers would be that I hope they never settle for anything less than perfect when it comes to cycling apparel, shop around until you find what makes you feel great in the saddle! What is THE product our customers should buy now? If you are up north where spring is late to come, our Mandarin Thermal is not to be missed! It is perfect for chilly weather runs or rides. The bike ride of my dreams would be in Southeast Asia, a couple of our customers I have talked to are headed that way and I could not think of a more beautiful ride.Lisa >>
I love my job because it’s all about our customers! I truly want to help them find the right products for their needs. I remember my early cycling days and how daunting it all seemed. What bike, which saddle, clip in or clip-less, what shoes, padded shorts, cold weather options, how can I possibly pedal 100 miles in one day… I truly feel blessed to have gotten great advice that has made for so many years in the saddle! I still look forward to the spring thaw, tuning up the bike, and rebuilding the legs for another great season on the road! Tailwinds – Lisa Command Central…
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